Shipping policy

All shipping rates will vary depending on selected shipping

All shipping fees will be clearly shown to you alongside the service and estimated transit time upon checkout. Any additional fees are accessed as the buyers responsibility.

Processing

Our hours of operation for processing all orders are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays. Orders will ship 5-7 business days to allow for processing of fees and product make. Each of our products are handcrafted by a small team, therefore, extended processing times ensure guaranteed freshness. 

*NOTE: during high volume or business shifts, the business days of processing times may change up to an additional 14 days.

Shipping

Postal transit times will vary. Selphf does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. In the event that a package is not received, we may assist customers on filing a claim via the shipping courier

Please note that the shipping times provided on orders are solely estimates, and may change at any given time in regards to the postal service and their policy at the time. 

This includes all shipping services, including that of express. While faster, express shipping is not guaranteed overnight, and as per USPS policy may take 1-2 business days to complete shipment. 

Any inquiries regarding the exact location, stolen, missing or lost packages should be made to the carrier directly. Our customer service agents only has as much information as can be seen by you through your tracking number.